Esellerclub Solutions supplies digital and professional services. Refund eligibility depends on the agreed scope, work already performed and non-recoverable costs. Effective 5 September 2026.
Send a written request to [email protected] within 7 calendar days of payment or, for a later billing or delivery issue, within 7 calendar days after you first become aware of it. Include the payer name, invoice or payment reference, service and reason for the request.
Requests are reviewed against the accepted proposal or service agreementWe may ask for information needed to verify the payer and transactionThis administrative request window does not remove rights that cannot lawfully be excludedStopping work may require confirmation of open tasks and third-party commitments
Before and after work starts
A cancellation received before work begins may qualify for a refund of the eligible amount. After work starts, any approved refund is normally limited to the undelivered part of the agreed scope after completed work and lawful, disclosed, non-recoverable costs are accounted for.
Discovery, audits, research, setup and project planning count as work when included in scopeDelivered or approved milestones are not treated as undelivered workClient delays or missing inputs do not by themselves make completed work refundableA service issue may first be addressed through correction or re-performance where reasonable
Recurring services
You may request cancellation of a recurring service before the next billing date. Cancellation stops future renewal after the current committed period unless the applicable service agreement says otherwise.
Work scheduled or completed in the current period remains chargeableUnused time is not automatically converted to cash or creditAny notice period in the accepted proposal continues to applyMandatory consumer rights, where applicable, remain unaffected
Charges outside our service fee
Marketplace charges, advertising spend, software subscriptions, purchased assets, taxes and other third-party fees are controlled by their respective providers. We cannot refund amounts that were paid to or irrevocably committed with those providers.
Amazon, Google, Meta and other platform charges follow their own policiesApproved stock media, translation or specialist costs may be non-recoverableDuplicate charges or an incorrect Esellerclub invoice will be investigated promptlyDo not initiate both a chargeback and a refund request for the same payment without telling us
Review and payment of an approved refund
We aim to acknowledge a complete request within 3 business days. If a refund is approved, we aim to initiate it to the original payment method within 7 to 10 business days; the bank or payment provider may need additional time to show the credit.
The written decision will identify the approved amountRefunds are normally returned to the original payerBank and payment-provider processing times are outside our controlContact: [email protected]
